grant thorNton
The solution that lets accountants onboard clients 3× faster
The results
01
The challenge
Grant Thornton is an international firm specializing in accounting, tax and advisory services. They combine the strength of a large network with the personal approach of their local teams.
New clients are carefully screened. Not just because the law requires it, but because they want to lead the way in customer onboarding. With clear responsibilities, stricter requirements and standardized documents.
Check out the Grant Thornton design sprint
02
The solution
We have started a design sprint to answer the key question: 'How can we accelerate the customer acceptance process?'
The outcomes were crystal clear. With those insights in hand, we set to work building a new application. With one sleek and user-friendly app, we provided clarity and structure for all parties involved. Now customers know within a week whether they are accepted or not.
03
The transformation
Change at work isn’t always easy. That’s why we tested the app from day one with the people who actually use it. This hands-on approach paid off. The new application has been warmly welcomed. And since going live, the positive feedback keeps coming in.
04
The impact
With one clear app, the process is now much clearer and better structured for all parties involved. The onboarding now is at least 3 times faster. This results in a significant gain in both time and efficiency.
The benefits of our human-centered approach
Apps that are embraced and achieve results
Because we involve users from day one, they feel engaged and heard. As a result, they will gladly use your new application instead of creating Excel sheets to work around it.
Happy, engaged users
Our human-centered approach ensures that users actively think along and contribute to the further development of the application.
